Customer Experience

Growth Made Simple.

Customer Experience

Engage customers by giving employees the context to personalize customer interactions and enhance sales, service, and marketing.

Marketing
Sales
E-Commerce
Customer service

 

Create seamless experiences to engage omnichannel customers

Bring marketing, customer relationship management (CRM), sales, e-commerce, and customer service systems together.

Marketing

Gain deeper customer insights to deliver personalized and relevant experiences across all channels throughout the entire customer journey. A single, unified platform can help you centralize marketing data and activities, segment lists, personalize offers, and deploy cost-effective marketing campaigns.

Sales

Engage customers throughout the buying journey in a more meaningful way. Give your sales teams the insights they need to accelerate productivity and sales performance for your small or midsize business. Harness in-the-moment information so you can have relevant conversations and interactions with your customers.

Service

Provide personalized, high-value customer service before, during, and after a purchase. Connect customer service agents with the right expertise and tools at the right time, and deliver the great service your customers expect through self-service sites, call centers, or field service.

Commerce

Give a consistent customer experience across all your channels – from e-commerce through mobile, chat, and social platforms to contact centers and in store. Support data-driven customization, cost-effective order management and fulfillment, and real-time inventory management for your growing business.

Revenue

Identify revenue opportunities quickly and bring new monetization models to market that capture narrow market segments and drive positive outcomes for your growing company. Integrate billing as a strategic way to transform the customer experience.

Contact us today to learn how we can help streamline your business… we are your local partner.

  • Phone us at 1-877-777-9480
  • Email us at info@b4-consulting.com